A-Z Guide

This guide should not be viewed as an absolute or official statement of policies. The purpose of this guide is to summarize the regulations most often applicable to the overall experience of our Guests. Acrisure Stadium reserves the right to alter, change, or interpret policies without notice.

Accessibility Services

For questions concerning accessibility services, please complete the Accessibility Request Form. The following services are available for guests with disabilities, with further details on the Accessibility page.

Accessible Seating - Guests needing to exchange current tickets for accessible seating must complete the Accessibility Request Form at least one week before the event. All approved exchanges based on availability will be communicated 48 hours before the event with pick up instructions on event day. Guests unable to secure accessible seating may visit Acrisure Stadium Guest Services Rooms located behind sections 104, 123, 504, and 528 for additional information on accessible overflow viewing locations. Wheelchair platform ticket exchanges accommodate a guest with a disability and one companion, exchanging two tickets total. Ford Fan Zone or Standing Room Only tickets cannot be exchanged. Guests with additional questions may contact the Guest Services Department at 412-697-7150, Ext. 4.
Concessions Stands - Every concession stand and bar is accessible to guests with disabilities. Guests may request additional assistance from the nearest Team Member at any food service locations.
Closed Captioning - Guests may receive closed captioning on their smart devices through a private link available here or upon request at any Guest Service Room or Concierge Desk.
Guest Services - Guest Services Rooms are located near Sections 104, 123, 504, and 528. Additionally, there are Guest Services kiosks located inside each of the main entry gates. Team Members at the Guest Services Rooms inside Acrisure Stadium can assist with accessibility questions or concerns.
Elevators - Elevators for guests with disabilities are available. We suggest that guests complete the Accessibility Request Form at least one week before the event so our team can provide the most up-to-date information.
Interpreting Services - Guests requiring interpreting services for concerts should complete the Accessibility Request Form no later than 15 days prior to the event. ASL Interpreters are provided by a third party and are subject to availability.
Parking & Drop-Off / Pick-Up - Alco Parking Corporation operates the parking lots surrounding the stadium. They can be reached at 412-323-4455 for accessibility requests. ADA Drop Off Points are located at the intersection of Art Rooney Avenue and Reedsdale Street at the Northeast corner by Gate B and on North Shore Drive at the Southwest Corner, directly across from the Kamin Science Center.
Ramps & Escalators - Code-compliant public ramps and escalators* are available. *Select escalators are only available to club ticket holders.
Restrooms - All public restrooms are accessible to guests with disabilities. Family or companion restrooms are also located on every level in the stadium.
Sensory Inclusive Program - Certified through KultureCity, Acrisure Stadium Team Members are equipped with training and tool kits to provide the best fan experience to individuals with autism or sensory needs. Kits are available at all Guest Services and First Aid locations and can be checked out with a Driver’s License on event days. Guests are able to inquire about a Sensory Kit by completing the Accessibility Request Form. All kits must be returned at the conclusion of the event.
Service Animals - Animals are not allowed in Acrisure Stadium; however, an exception is made for service dogs and miniature horses. Please complete the Accessibility Request Form before the event, and a team member will provide information to make your experience as frictionless as possible.
Wheelchairs - Acrisure Stadium has a limited number of wheelchairs available for use during events. These can be obtained at the Guest Service locations located at Stadium Gates. You will be required to deposit your driver’s license to checkout a wheelchair. Guests needing a wheelchair for an event should complete the Accessibility Request Form at least one week before the event. Stadium-provided wheelchairs are not permitted outside the stadium gates.

ATMs

Acrisure Stadium no longer has an ATM on site. The closest ATM location is outside of Stage AE on North Shore Drive. Please note that Acrisure Stadium is a cashless facility.

Baby Changing Stations

All Acrisure Stadium restrooms are equipped with baby-changing stations.

Banners/Signs

Banners and signs are permitted, but must be in good taste, cannot obstruct another fan’s view and cannot cover any stadium signage. They may not contain commercial messages, logos or political endorsements. Signs cannot interfere with any messaging placed by the Steelers, the NFL, the Pitt Panthers, or their partners. Management reserves the right to determine what signs are in violation of stadium policy and confiscate signs that are in violation stadium policy. Banners or signs that are attached to poles will not be permitted. Banners are not permitted to be displayed in or outside the Luxury Suites.

Balls Leaving the Field of Play

Footballs that enter the seating area during the game and warm-up periods must be returned to the field. Failure to return a football to the playing surface may result in disciplinary action, including ejection or loss of ticket privileges.

Battery Operated Items

Portable phone chargers and clothing with heating devices that include lithium-ion battery packs with a maximum size 3" x 6" x 1", such as heated socks, coats, vests, or blankets will be permitted.

Bicycle Policies

Bicycles are prohibited on Acrisure Stadium's campus on game days, concerts, and special events.

Birthday Messages

Guests wishing to have a birthday message placed on the Video Board need to call (412) 697-7600. Calls are accepted the Monday prior to the home game. Only 25 birthday messages will appear per game. We do not accept anniversaries, wedding announcements, or engagements, but if you are sharing a special day at Acrisure Stadium, we recommend booking a Tour!

Cameras

Cameras (still only) are permitted inside Acrisure Stadium as long as their use does not interfere with the game or other guests’ enjoyment of the game. Professional cameras with lenses longer than 6 inches are not permitted. Camera bags are not permitted. Video cameras, video equipment, and video recording of events at Acrisure Stadium is not permitted.

Cashless

Acrisure Stadium is a cashless venue. Credit and debit cards are still accepted, as well as Apple and Google Pay. Guests looking to load cash onto a pre-paid debit card may do so at the interior ticket window in the FedEx Great Hall. All pre-paid debit cards will be charged an activation fee. The interior ticket window will close after halftime.

Club Lounges

The UPMC and West Club Lounges are located within Sections 205-216 and Sections 229-240.
The North Club Lounge is located on the 300 Level.
The PNC Champions Club is located inside Peoples Gate A and contains sections FC1-FC5 and FS1-FS5.
Guests with North Club tickets are not permitted into the UPMC or West Club Lounges or Luxury Suites.
Guests must have a valid Club or Suite Ticket to enter the UPMC or West Club Lounges. Guests with Club Level tickets are not permitted in the Luxury Suites.

Comments and Concerns

For comments and concerns on event day, please text 412-776-0872 with your issue and location or call the Guest Hotline at 412-697-7766. For assistance on non-event days, please call 412-697-7150 and press 4.

Container Policy

Factory sealed, non-alcoholic, plastic containers, 24 oz. or less, are permitted into Acrisure Stadium.

For the safety of all Guests, all other bottles, cans, coolers, thermoses, flasks, or type of container deemed to be potentially harmful in any way are not permitted in Acrisure Stadium.

Designated Drivers

Responsibility Has Its Rewards

The Responsibility Has Its Rewards® campaign promotes traffic safety, positive fan behavior, responsible alcohol consumption, and the designated driver program, sponsored by Aramark. Guests interested in participating should visit the Guest Services page for more information.

Donation Requests

The Pittsburgh Steelers and Acrisure Stadium make an effort to accommodate as many donation requests as possible. However, due to the large number of requests, please complete this form for instructions and more information on requests.

Drones

Drones are strictly prohibited on Acrisure Stadium property at all times.

Ejection

Acrisure Stadium reserves the right to eject any guest whose behavior is against policy, unruly, or illegal in nature. Event tickets will be forfeited without refund and season ticket penalties could be enforced.

Elevators

Elevators located at the Suite C Lobby and Suite B Lobby are available for use by guests holding suite tickets and guests with a disability and one companion. The Press Gate Elevator is accessible for credentialed personnel only.

Emergencies and Evacuation

Acrisure Stadium staff are well trained in emergency and evacuation response. In the event a situation would occur, please remain calm and follow the instruction of Acrisure Stadium Management.

Escalators

Escalators going to all levels of Acrisure Stadium are located in the Southeast and Southwest Rotundas inside Gate A East, Gate A West, and at the Northeast corner by Gate B.

Event Alerts

Subscribe to event day alerts through the Pittsburgh Steelers Mobile App to stay current with traffic, weather, and game day updates.

Event Booking

For more information on hosting your next event at Acrisure Stadium, please visit our Private Events page.

Family Friendly Information

Family Section

Section 120, Rows BB through HH is a designated family area. Guests in this section are to refrain from consumption of alcoholic beverages and inappropriate language.
If a guest wishes to report inappropriate behavior, direct them to any Team Member, Guest Services Room location, or the nearest Event Manager.

Family Restrooms

Located in the following areas to accommodate families with young children, guests with disabilities, and nursing mothers:

Behind Section 105 - FedEx Great Hall
Behind Section 124 - Lower Level North
Behind Section 141 - Lower Level West
Behind Section 205 - UPMC Club (must have a valid Club/Suite Ticket)
Behind Section 240 - West Club (must have a valid Club/Suite Ticket)
Behind Section 505 - Upper Level East
Behind Section 522 - Upper Level North
Behind Section 529 - Upper Level West
Behind Section NC-012 & NC-004 - North Club (must have a valid North Club Lounge Ticket)

Nursing mothers are welcome to breastfeed their child wherever they feel comfortable. For privacy, Nursing mothers may use any First Aid location. For more information please complete the Accessibility Request Form.

We Connect

Fans can register their child or dependent at any of the four (4) Guest Services Rooms, in case they would become separated from their child or dependent. A wristband with the location of the guardian’s seat will be given to the child or dependent to assist Acrisure Stadium Team Members in reconnecting separated guests.

Fan Code of Conduct

Our Fan Code of Conduct has been designed to set fan behavior guidelines and to encourage all guests to treat others with P.R.I.D.E.

P.R.I.D.E.

Positive Stadium Experience
Respect Each Other
Integrity
Dignified Behavior
Excellence On and Off the Field

Together we are ALL part of the components to achieve
P.R.I.D.E.!

When attending an event you are required to refrain from the following behaviors:

Behavior that is unruly, disruptive, or illegal in nature
Offensive language or obscene gestures, including the use of language or gestures: (1) concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin, or (2) to instigate, incite or encourage a confrontation or physical assault
Interference with the progress of the event, going onto the field, or throwing any object onto the field
Failing to follow instructions of Stadium personnel
Verbal or physical harassment of fans or Stadium personnel
Failing to retain and present your ticket if requested by Stadium personnel
Wearing obscene or indecent clothing or displaying obscene or indecent signs
Attempting to sit in a location other than the guest's ticketed seat
Conduct that endangers spectators or participants
Unreasonably obstructing the view of other guests
Failing to comply with stadium policies, including policies requiring face coverings and requirements to maintain physical distancing

Season Ticket Holders and guests are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium Team Members will promptly intervene to support an environment where all guests can enjoy the event free from offensive behaviors. Guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future events.

PSSI Stadium LLC reserves the right to revoke ticket privileges for any reason and at any time during the season. PSSI Stadium LLC will notify in writing the season ticket holder of record of any report of fan misconduct.

All guests ejected from the stadium for violating the Code of Conduct will be required to complete the NFL online Fan Conduct Class. Guests ejected from the stadium will be prohibited from attending stadium events until he or she has completed the Fan Conduct Class and produced the Class Certificate of Completion to the Director of Security at Acrisure Stadium.

If a guest wishes to report intolerable behavior, please go to the nearest Guest Services Room, text 412-776-0872 with the issue and location, or call our fan hotline at (412) 697-7766.

We thank you for adhering to our Fan Code of Conduct. Let’s all enjoy the game!

Fan Mail

Fan mail can be sent to:

Pittsburgh Steelers Football Club

Attn: (Player’s Name)

3400 South Water Street

Pittsburgh, PA 15203

FedEx Great Hall

The FedEx Great Hall is located on the East Side of Acrisure Stadium and houses Steelers and Pitt memorabilia and artifacts. On game days, this space is the center of live entertainment during pregame, along with various football interactive activities and Pittsburgh Steelers and Pitt Panthers radio and TV shows.

First Aid

There are five First Aid locations throughout Acrisure Stadium. Medical services are provided before, during, and after each event. In the event of a medical emergency, please notify the nearest stadium personnel. Locations are indicated on the stadium maps and diagrams.

Footballs

Carrying footballs into the stadium is strictly prohibited. Balls that enter the seating bowl must be returned to the field of play.

Gate Entry

Entry gates include Gate A East and A West, Gate B, Gate C, and the FedEx Great Hall Gates. All gates open for guest entry two (2) hours prior to kick-off and are accessible for guests with disabilities. Guests are encouraged to arrive early.

Getting to Acrisure Stadium

Acrisure Stadium encourages all guests to utilize the convenient downtown parking and public transportation. Parking on the North Shore is reserved and pre-sold. Fans are encouraged to utilize the Port Authority LRT. Take the “T” to Allegheny Station and/or Northside Station. Allegheny Station is located at the intersection of Allegheny Avenue and Reedsdale Street. Northside Station is located at the bottom of the West General Robinson Street Garage.

For more information on parking downtown or public transportation please contact Alco Parking Corp. (412) 323-4455, Gateway Clipper Fleet (412) 355-7980, Pittsburgh Public Parking (412) 231-5746 and Port Authority (412) 442-2000 or visit our Parking Information page.

Guest Services

Guest Services assists guests before, during, and after each event at Acrisure Stadium. Guest Services can provide assistance with the following: Guest feedback, lost guests, lost and found, stadium information, accessibility services, and more. Guest Services Rooms are located throughout Acrisure Stadium:

Section 104 in the FedEx Great Hall
Section 123 on the Main Concourse
Section 504 on the Upper Level East
Section 528 on the Upper Level West.

If guests need assistance on non-game days, please contact (412) 697-7150 (press 4).

Guest Text Messaging & Hotline

Guests who wish to report issues or concerns, ask for information, or call for assistance in a fast, easy and convenient way can do so by using our text message service. Please text 412-776-0872 with your issue and location. Stadium Team Members will respond quickly and accordingly. One-touch issue reporting is also available through the Pittsburgh Steelers Official Mobile App. Additionally, guests may also contact us via the Guest Hotline at 412-697-7766. Help us take PRIDE in the game on and off the field!

Please note this service is only available on event days. To report incidents after an event day, guests may contact Guest Services at (412) 697-7150 (press 4).

Medical Supplies

Pain Medicine, Sun Screen, Antacids, etc. are not sold in the store or provided at Guest Services or First Aid. If you require medication or need to bring in medical supplies that do not meet our security requirements, please complete the Accessibility Request Form for entry instructions.

Merchandise

Guests wishing to purchase Pittsburgh Steelers and University of Pittsburgh Panthers merchandise can find Pittsburgh Sideline Stores and various portable stands located throughout Acrisure Stadium. Locations are indicated on the maps and diagrams page.

Mobile Apps

Download the Pittsburgh Steelers Official Mobile App and the Pitt Panthers Game Day App to stay current will all team and game day information!

Parking

The Acrisure Stadium Fan Guide contains maps identifying parking lots throughout the area. Visit the Parking and Directions page for information for downtown garages and pre-sold spaces on the North Shore.

Pro Shop Locations

The Steelers Pro Shop, located on Art Rooney Ave, is open 7 days a week (non-event days from 11:00AM-5:00PM). The Steelers Pro Shop is also accessible from the FedEx Great Hall on Steelers game days. For hours of operation and other store locations, please click here.

Ramps

Ramps are located at the Northeast and Northwest corners of the stadium and allow guests access to all levels on foot.

Re-Entry

Exit and re-entry is not permitted at Acrisure Stadium. In case of a medical emergency, please proceed to the Guest Services Kiosk at Gate B.

Restrooms

Restrooms and Family Restrooms with changing tables are located throughout Acrisure Stadium. Locations are indicated on the Maps and Diagrams page.

Rotundas

Rotundas are located at the Southeast and Southwest corners of the stadium. These structures allow guests to access all levels on foot or via escalators. Guests with Standing Room Only Tickets may utilize these areas.

Security

Guests are asked to arrive early to eliminate lines at the gates for security screenings. All guests and their belongings will be subject to security screening upon entering and, possibly, searched when exiting.

Guests are WELCOME to carry-in the following items:

Clear plastic, vinyl or PVC bags smaller than 12” x 6” x 12”
Non-clear, small purses/handbags (clutch-type bags) that are 4.5” x 6.5” or less in size
Food of any kind that is contained in clear plastic bag
Factory-sealed, plastic bottles of water or soft drinks 24 oz. or less in size
Still photography cameras with a lens that is 6” or less in length not contained in a case
Tablets and iPads are permitted if smaller than 12” x 6” x 12”. Tablets are subject to security inspection when entering the stadium.
Hand carried jackets, blankets, or other items, which will be searched

Guests are NOT PERMITTED to carry-in the following items:

Any type of non-clear bag exceeding 4.5” x 6.5” in size, including purses, handbags, camera or binocular cases, backpacks, fanny packs, diaper bags, briefcases, luggage and computer bags.
Apparel or signage displaying profane or abusive language
Alcoholic beverages
Balls of any kind, including full size footballs
Battery operated items (i.e. light up clothing)
Banners/signs on poles
Cans, coolers of any type, glass bottles or thermoses
Laptop computers
Laser pointers
Noisemakers
Selfie Sticks
Single purpose video cameras or still-photography cameras with a lens longer than 6”
Stollers or seat cushions
Weapons/any item that may deemed to be a projectile
Any other item deemed dangerous or inappropriate

Any item not permitted must be disposed of by a guest or returned to vehicles as Acrisure Stadium is NOT responsible for items left at the gates.

An exception will be made for medically necessary items after proper inspection.

Sitting or Standing

To ensure guest safety and enjoyment of all games, sitting or standing in the aisles and crosswalks, or on ramps and stairways, is not permitted. Guests cannot unreasonably obstruct the view of another guest. Standing on stadium seats is also prohibited.

Smoking Policy

Acrisure Stadium is a smoke-free facility. In consideration of the comfort of all ticket holders, we ask your cooperation. There are NO designated smoking areas inside the stadium, and re-entry is prohibited. Guests who fail to comply with the policy after appropriate warning may be subject to ejection from the stadium. All Season Ticket Holders and guests are responsible for whoever utilizes their tickets and occupies that particular seat for any event held at Acrisure Stadium.

Soliciting

Solicitation in any form is prohibited on Acrisure Stadium's campus.

Tailgating Policies

Acrisure Stadium strives to provide a positive experience for all fans inside the stadium and in the parking lots. For tailgating policies and guidelines, please refer to Alco Parking's Tailgating Policy.

Ticket Information

More information on Pittsburgh Steelers tickets and the Pitt Football tickets on their official websites.

Ticket Reselling Zone

Guests wishing to re-sell their event tickets can safely do so in the ticket reselling zone located at the northeastern corner of Tony Dorsett Way and North Shore Drive.

Tours

Guests who are interested in taking a tour of Acrisure Stadium should visit Acrisure Stadium Tours page to view available dates and to book. Reservations are required in advance.

WAZE

Acrisure Stadium and Waze have partnered to give you the best directions – directly to your parking spot! Don’t sweat the unexpected hiccups on the road, while using Waze you will get real-time traffic updates as you drive. Get the best directions to your destination regardless of any unexpected closures, accidents or traffic jams.

To download Waze visit waze.com/get.

Websites

Acrisure Stadium – https://acrisurestadium.com
Pittsburgh Steelers - https://steelers.com
Pitt Athletics - https://pittsburghpanthers.com

We Connect

Guests can register members of their party with Acrisure Stadium Team Members to aide Stadium Staff in the event an individual becomes separated from their party. Registration is available at all four Guest Services Rooms: behind Section 104 in the FedEx Great Hall, Lower Level North behind Section 123, Upper Level East behind Section 504, and Upper Level West behind Section 528.

Wheelchair Availability

Acrisure Stadium has a limited number of wheelchairs available for use during events. These can be obtained at the Guest Service locations located at Stadium Gates. You will be required to deposit your driver’s license to checkout a wheelchair. Guests needing a wheelchair for an event should complete the Accessibility Request Form at least one week before the event. Stadium-provided wheelchairs are not permitted outside the stadium gates.

WiFi

We provide all fans who attend Acrisure Stadium events with free WiFi Internet.